More
    Currency
    CZK
    Language
    English
    Registration
    Home / Privacy policy

    Privacy policy

    PRIVACY POLICY (EN)

    We are Nutristar s.r.o., Bratislavská 1527/17, 102 00 Prague 10, Czech Republic, Company ID No.: 24306592, file No. C 195163 maintained by the Municipal Court in Prague.

    In order to provide our services, sell goods and operate our website, we process certain personal data.

    The processing of personal data is primarily governed by Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation) (“GDPR”).

    1. Processing of Personal Data

    1.1 Processing of personal data when using the contact form

    If you enquire about our products and services, we will work with the contact details you provide to us, mainly via the enquiry/contact form. These are: name, e-mail, phone number.

    Why do we process the data?
    We use these details to contact you and arrange further communication regarding goods and services.

    Legal basis
    Processing is carried out under Article 6(1)(b) GDPR – performance of steps prior to entering into a contract at your request (contract negotiations).

    How long do we process the data?
    If no further cooperation follows, we will process your data for a maximum of 1 year from our last communication.

    1.2 Processing of personal data when you make a purchase

    If you purchase from us, we will process the data you fill in, mainly billing details: first and last name, address, company ID number, VAT ID number, e-mail address, phone number (collectively “personal data”).

    Why do we process the data?
    We need to process personal data to fulfil our contract – to deliver goods or provide services. We also use contact details to communicate with you about the status of your order, complaints/returns, or your questions.

    We also process personal data to comply with legal obligations (primarily accounting and tax obligations, and handling complaints and other related duties).

    Legal basis
    Processing is carried out under Article 6(1)(b) GDPR – performance of a contract, and Article 6(1)(c) GDPR – compliance with a legal obligation.

    How long do we process the data?
    For the duration of providing the service and then 1 year from the last provision of such service or delivery of goods.

    1.3 Newsletters (commercial communications)

    If you are a purchasing customer and you did not opt out at the time of purchase, we will use your e-mail address to send you our news and updates.

    Legal basis
    This is permitted by Section 7(3) of Act No. 480/2004 Coll., on Certain Information Society Services, provided you did not refuse such communications during the purchase.

    How long do we process the data?
    1 year from your last purchase. You can unsubscribe at any time via e-mail or by contacting us at: info@nutristar.cz

    2. Who Can Access the Data?

    Your data remain with us. However, certain companies or individuals may access your data because they help us operate our e-shop. These include:

    Shoptet e-shop platform provider (Shoptet a.s., Dvořeckého 628/8, Břevnov, 169 00 Prague 6, Company ID No.: 289 35 675, registered with the Municipal Court in Prague, Section B, file 25 395)
    PPL (shipping and delivery services)
    ČSOB (payment processing services)
    e-mailing service provider (……………..)
    marketing agency (………………)
    ………………….

    Your personal data may also be shared with the following additional recipients:
    …………..

    We process personal data only within the European Union.

    3. Additional Information

    We do / do not have a designated Data Protection Officer (DPO).

    We do / do not carry out decision-making based on automated processing or profiling.

    If you have any questions regarding personal data, please contact us at martinek@nutristar.cz or call +420 605 355 985.

    4. Cookies

    Cookies are text files containing a small amount of information that are downloaded to your device when you visit our website. Cookies are then sent back with each subsequent visit to the website (or another website that recognises them).

    Cookies perform various functions, such as enabling efficient navigation between pages, remembering your preferences, and improving the user experience. They can also ensure that online advertisements are better tailored to you and your interests.

    We use the following types of cookies on our website:

    Essential cookies are necessary for the operation of the website and allow basic functions (e.g., logging into secure areas). This category cannot be disabled.

    Analytics/statistical cookies help us recognise and count visitors and track how visitors use the website. They help us improve how the website works, for example by enabling users to find what they are looking for more easily. We use these cookies only with your prior consent.

    Advertising cookies are used to track preferences and enable the display of advertising and other content that best matches your interests and online behaviour. We use these cookies only with your prior consent.

    Please note that third parties (including providers of external services) may also use cookies and/or access data collected by cookies on the website.

    List of cookies

    Technical name: [•]
    Provider: [•]
    Purpose/description: [•]
    Duration: Session / Persistent ([•] hours)

    Further information about cookies and their current list can be found via the developer tools of your internet browser.

    Consent may be given via a checkbox in the cookie banner. You may later refuse cookies in your browser settings, or set the use of only certain cookies.

    Information on managing cookies in individual browsers can be found at the following links:

    5. Your Rights Related to the Processing of Personal Data

    Under the GDPR, you have, among other rights, the right to contact us and request information about what personal data we process, to request access to such data and have them updated or corrected, or to request restriction of processing. You may request a copy of processed personal data, request erasure of personal data in certain situations, and in certain cases you have the right to data portability. You may object to processing based on legitimate interest.

    If you believe that we do not handle your data correctly, you have the right to file a complaint with the Office for Personal Data Protection (Úřad pro ochranu osobních údajů) or to bring your claims before a court.

    These terms are effective from 01/07/2023.